Privacy Policy

Last Updated: August 11, 2026

Softdaq Technologies W.L.L. ("Softdaq Technologies," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, and digital solutions.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, or use our services.

1. About Softdaq Technologies

Softdaq Technologies W.L.L. provides technology, artificial intelligence, software development, digital marketing, and content production services, including:

• AI Voice Agents
• AI Workflows and Automation
• Website Development
• Software Development
• Search Engine Optimization (SEO)
• Local SEO
• AI SEO (AISEO)
• LLM / AI Search Rankings
• Social Media Marketing
• Reel and Short-Form Video Production
• Digital Strategy and Consulting
• Other technology and digital services agreed with the client

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

When you contact us, request a quotation, book a consultation, submit an inquiry, or use our services, we may collect:

• Full name
• Company or organization name
• Email address
• Telephone or mobile number
• Business address
• Job title or position
• Project requirements
• Service preferences
• Information contained in your messages or communications
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General geographic information
• Website usage and interaction information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. AI Voice Agents and Voice Data

If you use or interact with an AI Voice Agent provided by Softdaq Technologies, voice-related information may be processed to provide the requested service.

Depending on the configuration of the specific AI Voice Agent, this may include:

• Telephone number
• Call date and time
• Call duration
• Voice recordings, where recording is enabled
• Transcriptions of conversations
• Information provided during the conversation
• Call outcomes and interaction data

Voice recordings and transcripts will only be collected where applicable to the service configuration and permitted by applicable law.

Where required, appropriate notice or consent may be provided before recording or processing calls.

We may use voice and conversation information to:

• Provide and operate AI Voice Agent services
• Respond to customer requests
• Improve service performance
• Generate call summaries or transcripts
• Automate business workflows
• Analyze service performance
• Troubleshoot technical issues
• Maintain security and prevent misuse

4. AI Workflows and Automation

Our AI Workflow services may process information provided by our clients or connected business systems.

Depending on the workflow, this may include:

• Customer information
• Leads and inquiries
• Business contact information
• CRM information
• Emails and messages
• Appointment information
• Documents or files
• Website form submissions
• Business operational data

The information processed depends on the specific workflow configured for the client.

Clients are responsible for ensuring that they have the necessary rights, permissions, and legal basis to provide information to us for processing.

5. How We Use Information

We may use collected information to:

• Provide and deliver our services
• Respond to inquiries and requests
• Prepare quotations and proposals
• Schedule consultations and demonstrations
• Communicate with customers
• Develop and maintain websites and software
• Operate AI Voice Agents and AI Workflows
• Provide SEO and digital marketing services
• Manage social media marketing campaigns
• Produce reels and other digital content
• Improve our website and services
• Analyze website and campaign performance
• Detect and prevent fraud, abuse, and security incidents
• Maintain technical and operational records
• Comply with applicable legal and regulatory requirements

We do not sell personal information as a standalone commercial product.

6. Marketing Communications

If you provide your contact information, we may contact you regarding:

• Requested services
• Quotes and proposals
• Product or service updates
• Consultations or demonstrations
• Business communications
• Marketing information, where permitted by law

You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe option.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Analyze user behavior
• Improve website performance
• Measure marketing campaigns

You may control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Analytics and Third-Party Services

We may use third-party technology providers to operate, analyze, secure, or improve our services.

These providers may include services for:

• Website analytics
• Customer relationship management
• Email communication
• Cloud hosting
• AI processing
• Voice processing
• Marketing automation
• Advertising
• Payment processing
• Social media management
• Website security

Third-party providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.

9. AI and Third-Party Technology Providers

Some of our AI-powered services may rely on third-party artificial intelligence, cloud, voice, analytics, automation, or software platforms.

Depending on the service provided, information may be transmitted to these providers for processing.

We seek to use reputable providers and configure services appropriately for the intended business purpose. However, third-party services operate under their own privacy policies and terms.

10. Client Data

When Softdaq Technologies processes personal information on behalf of a business client, we may act as a service provider or data processor depending on the nature of the engagement and applicable law.

In such circumstances, the client generally determines:

• What information is processed
• Why the information is processed
• Which individuals' information is processed
• How long the information should be retained

We process such information only to provide the agreed services and according to the applicable contractual instructions.

11. Sharing of Information

We may share information with:

• Service providers and technology vendors
• Cloud hosting providers
• AI and automation platforms
• Voice and communications providers
• Analytics providers
• CRM and business software providers
• Professional advisers
• Payment providers
• Government authorities or regulators where legally required

We do not share personal information with third parties for their independent marketing purposes unless permitted by law and, where required, with your consent.

12. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, or destruction.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining business records
• Resolving disputes
• Enforcing agreements
• Meeting contractual obligations
• Complying with legal, accounting, and regulatory requirements

The retention period may vary depending on the type and purpose of the information.

14. International Data Transfers

Some of our technology and service providers may operate outside the country in which you are located.

As a result, information may be processed or stored in other jurisdictions where our service providers operate.

Where required, we take reasonable steps to ensure that such transfers are subject to appropriate safeguards under applicable law.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

16. Children's Privacy

Our services are intended for businesses and general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

17. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on our website with a revised "Last Updated" date.

19. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact us:

Softdaq Technologies W.L.L.
CR No.: 188004-1
Flat / Shop No.: 0
Building: 750?
Road / Street No.: 2915 R 2915
Block: 929
Town: Riffa / Alhajiyat
Kingdom of Bahrain

Phone: +973 33020184
Email: info@softdaqtech.com

20. Consent

By using our website or submitting information to Softdaq Technologies, you acknowledge that you have read and understood this Privacy Policy and, where consent is required by applicable law, consent to the collection and processing of your information as described herein.