Terms & Condtions

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Terms & Conditions

Last Updated: August 11, 2026

Welcome to Softdaq Technologies W.L.L. ("Softdaq Technologies," "we," "us," or "our").

These Terms & Conditions govern your access to and use of our website and the services provided by Softdaq Technologies W.L.L. By accessing our website, requesting our services, entering into an agreement with us, or using any service provided by us, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Our Services

Softdaq Technologies W.L.L. provides technology, artificial intelligence, software development, digital marketing, and content production services, including:

  • AI Voice Agents
  • AI Workflows and Automation
  • Website Development
  • Software Development
  • Search Engine Optimization (SEO)
  • Local SEO
  • AI SEO (AISEO)
  • LLM / AI Search Rankings
  • Social Media Marketing
  • Reel and Short-Form Video Production
  • Digital strategy and consulting
  • Other technology and digital services agreed with the client

Specific services, deliverables, timelines, pricing, and requirements may be defined in a proposal, quotation, statement of work, service agreement, or other written agreement.

2. Acceptance of Terms

By engaging Softdaq Technologies or using our website, you confirm that:

  • You are legally capable of entering into an agreement.
  • The information you provide is accurate and complete.
  • You have authority to enter into an agreement on behalf of a business or organization, where applicable.
  • You agree to comply with these Terms & Conditions.

Additional terms may apply to specific services or projects.

3. Quotations and Proposals

All quotations and proposals provided by Softdaq Technologies are based on the requirements and information available at the time of preparation.

  • Quotations are valid for the period specified in the quotation.
  • Pricing may change if project requirements change.
  • Additional features, revisions, integrations, or services outside the agreed scope may incur additional charges.
  • Taxes, government fees, third-party software charges, hosting charges, domain fees, advertising costs, API costs, and other external costs may be charged separately where applicable.

A project becomes confirmed when the client accepts the proposal or quotation and completes any required initial payment.

4. Payments

Payment terms will be specified in the applicable quotation, proposal, invoice, or service agreement.

Unless otherwise agreed:

  • Advance payments are required before project commencement.
  • Payments must be made according to the agreed payment schedule.
  • Work may be paused if payments become overdue.
  • Additional work outside the agreed scope may require separate payment.
  • Payments already made may be non-refundable where work, resources, or third-party costs have already been incurred.

For recurring services, services may be suspended or terminated if outstanding payments remain unpaid.

5. Website and Software Development

For website and software development projects:

  • The client is responsible for providing accurate content, branding materials, images, credentials, business information, and other required materials.
  • Project timelines depend on timely client feedback, approvals, and delivery of required materials.
  • Delays caused by the client may result in corresponding changes to the delivery schedule.
  • Features not included in the agreed scope may be treated as additional work.
  • Third-party plugins, APIs, libraries, hosting services, and software may have separate fees or terms.
  • Unless otherwise agreed, third-party services are not guaranteed by Softdaq Technologies.

6. AI Voice Agents

AI Voice Agent services may include automated calling, conversational AI, speech recognition, text-to-speech, call transcription, call summaries, appointment scheduling, lead qualification, and related automation.

The client acknowledges that:

  • AI-generated responses may occasionally be inaccurate or incomplete.
  • AI systems may experience technical limitations or interruptions.
  • Voice quality and recognition may vary depending on telephone networks, accents, background noise, and third-party technologies.
  • Call recordings or transcripts may be subject to applicable laws and consent requirements.
  • The client is responsible for ensuring that its use of AI Voice Agents complies with applicable telecommunications, privacy, marketing, recording, and consent laws.

Softdaq Technologies does not guarantee that an AI Voice Agent will achieve a specific conversion rate, sales result, appointment rate, or business outcome.

7. AI Workflows and Automation

AI Workflows may connect different software platforms, databases, APIs, CRM systems, communication tools, and business applications.

The client acknowledges that:

  • Third-party APIs and platforms may change their functionality, pricing, availability, or technical requirements.
  • Automation may fail due to third-party outages, API changes, incorrect credentials, configuration errors, or other circumstances outside our control.
  • The client is responsible for providing accurate information and appropriate access credentials.
  • Automated actions should be reviewed and tested before being used for critical business operations.

8. SEO, Local SEO, AI SEO and LLM Rankings

SEO and AI-search optimization services are intended to improve online visibility and search presence.

Softdaq Technologies does not guarantee:

  • A specific Google ranking
  • A specific Bing ranking
  • A specific AI or LLM ranking
  • A specific position in local search results
  • A specific amount of website traffic
  • A specific number of leads or sales
  • A specific revenue increase
  • Inclusion in AI-generated answers or search results

Search engines, AI systems, directories, and other platforms independently determine rankings and may change their algorithms, policies, or results at any time.

9. Social Media Marketing

Social media marketing services may include content creation, account management, campaign management, advertising, strategy, and reporting.

  • Social media platforms control their own algorithms, policies, and advertising systems.
  • Platform reach, engagement, followers, and performance may fluctuate.
  • Social media platforms may suspend, restrict, modify, or terminate accounts.
  • Advertising budgets and third-party platform charges are separate unless explicitly included in the agreement.

Softdaq Technologies does not guarantee specific follower counts, engagement levels, leads, sales, impressions, or advertising results.

10. Reel and Video Production

For reel, short-form video, and social media content production, the client is responsible for providing accurate information, brand guidelines, approvals, and any required permissions.

  • The number of revisions is limited to the amount stated in the applicable quotation.
  • Additional revisions may incur additional charges.
  • Production timelines depend on client approvals and availability of required materials.
  • The client is responsible for ensuring that supplied logos, images, music, footage, trademarks, and other materials may legally be used.

11. Client Responsibilities

The client agrees to:

  • Provide accurate and complete information.
  • Provide required materials and access in a timely manner.
  • Provide necessary approvals and feedback.
  • Maintain valid licenses and permissions for materials supplied to Softdaq Technologies.
  • Ensure that its products, services, marketing claims, and business activities comply with applicable laws.
  • Maintain appropriate backups of important business information unless backup services are specifically included in the agreement.

12. Intellectual Property

Client Materials

The client retains ownership of materials supplied by the client, including trademarks, logos, images, text, videos, documents, and other proprietary content.

Softdaq Technologies Materials

Softdaq Technologies retains ownership of its pre-existing software, frameworks, templates, libraries, code components, automation systems, AI workflows, processes, methods, tools, know-how, and proprietary technology.

Final Deliverables

Ownership or licensing of final project deliverables will be determined by the applicable quotation, proposal, or service agreement.

Third-party software, plugins, APIs, fonts, images, stock assets, AI services, and other third-party materials remain subject to their respective licenses and terms.

13. AI-Generated Content

Certain services may use artificial intelligence to generate text, images, audio, video, code, recommendations, or other outputs.

AI-generated content may contain inaccuracies, similarities to existing content, or unexpected results.

The client is responsible for reviewing and approving AI-generated content before publication or use in business-critical activities.

14. Third-Party Services

Our services may depend on third-party platforms and technologies, including hosting providers, cloud services, AI platforms, APIs, CRM systems, advertising platforms, social media platforms, search engines, analytics platforms, and communication services.

We are not responsible for:

  • Third-party outages
  • Changes to third-party pricing
  • API changes
  • Platform policy changes
  • Account suspension
  • Third-party service termination
  • Security incidents occurring solely within third-party systems

15. Confidentiality

Each party agrees to reasonably protect confidential business, technical, financial, and operational information received from the other party.

Confidential information does not include information that is publicly available, was already lawfully known, is independently developed, is received lawfully from another source, or must be disclosed by law or a competent authority.

Specific projects may be subject to a separate Non-Disclosure Agreement (NDA).

16. Privacy and Data Protection

Our collection and processing of personal information is governed by our Privacy Policy.

Clients are responsible for ensuring that they have the appropriate legal basis, notices, permissions, and consents required to provide personal information to Softdaq Technologies for processing.

17. Service Availability

We will make reasonable efforts to provide services in accordance with agreed timelines. However, we do not guarantee uninterrupted availability or that services will always be completely free from technical errors.

18. Warranties and Disclaimers

Services are provided based on the agreed scope and specifications. Except where expressly stated in writing, Softdaq Technologies does not guarantee specific business outcomes, including revenue, sales, leads, rankings, traffic, followers, engagement, conversions, or return on investment.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Softdaq Technologies shall not be liable for indirect, incidental, special, consequential, or business losses, including loss of profits, revenue, data, business opportunities, or anticipated savings.

Our total liability arising from a specific service or project shall, to the extent permitted by applicable law, be limited to the amount actually paid by the client for that specific service during the applicable period.

20. Indemnification

The client agrees to indemnify and hold Softdaq Technologies, its employees, contractors, and service providers harmless from claims, damages, liabilities, or expenses arising from client-provided content, unlawful use of our services, violation of third-party rights, violation of applicable laws, unauthorized use of personal information, client products or services, or breach of these Terms.

21. Suspension and Termination

We may suspend or terminate services where:

  • Payments remain overdue.
  • The client materially breaches these Terms.
  • The client uses our services for unlawful or fraudulent activities.
  • Continued service creates security or legal risks.
  • The client provides misleading or unlawful information.

Upon termination, the client remains responsible for amounts due for services already provided and approved third-party expenses.

22. Cancellation and Refunds

Cancellation and refund terms may vary depending on the service and project.

Where work has already commenced, refunds may not be available for completed work, committed resources, third-party expenses, or services already delivered.

Any specific cancellation or refund terms contained in a signed proposal, quotation, or service agreement will take precedence over this section.

23. Force Majeure

Softdaq Technologies shall not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, internet or telecommunications failures, cyberattacks, government actions, power failures, third-party platform outages, cloud service failures, labor disputes, war, civil unrest, or other events beyond our reasonable control.

24. Changes to Services

We reserve the right to modify, update, replace, or discontinue portions of our services where reasonably necessary.

25. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will become effective when the revised Terms are published on our website unless otherwise stated.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Kingdom of Bahrain, unless otherwise agreed in writing.

Any disputes shall be subject to the jurisdiction of the competent courts of the Kingdom of Bahrain, unless the parties agree to an alternative dispute-resolution process.

27. Contact Us

For questions regarding these Terms & Conditions, please contact:

Softdaq Technologies W.L.L.
CR No. 188004-1
Email: info@softdaqtech.com
Phone: +973 33020184
Address: Flat / Shop No. 0, Building 750
Road/Street Number,2915 R 2915
Block 929 Town RIFFA / ALHAJIYAT
Kingdom of Bahrain

By using the Softdaq Technologies website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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