Refund & Cancellation Policy

Last Updated: August 11, 2026

This Refund & Cancellation Policy applies to services provided by Softdaq Technologies W.L.L. ("Softdaq Technologies," "we," "us," or "our").

We provide customized technology, artificial intelligence, software development, SEO, digital marketing, automation, and content production services. Because many of our services require dedicated resources, development time, subscriptions, third-party services, and customized work, refunds are subject to the terms outlined below.

1. Services Covered

This policy applies to services including:

• AI Voice Agents
• AI Workflows and Automation
• Website Development
• Software Development
• Search Engine Optimization (SEO)
• Local SEO
• AI SEO (AISEO)
• LLM / AI Search Ranking Services
• Social Media Marketing
• Reel and Short-Form Video Production
• Digital Marketing and Consulting
• Other customized technology and digital services

2. General Refund Policy

Due to the customized and service-based nature of our work, payments made for services are generally non-refundable once work has commenced, unless otherwise agreed in writing.

Before making a payment, clients are encouraged to review the proposal, quotation, scope of work, deliverables, timelines, and payment terms carefully.

3. Advance Payments

Advance payments are used to allocate resources, schedule development work, purchase or reserve third-party services, and begin project activities.

Once project work has commenced, the advance payment is generally non-refundable.

If a project has not yet commenced, any refund eligibility will be determined on a case-by-case basis after deducting any costs already incurred or commitments made on behalf of the client.

4. Website and Software Development

Website and software development projects involve customized design, development, configuration, testing, and resource allocation.

Once development work has started, payments for completed work, allocated development resources, purchased licenses, hosting, domains, third-party services, or other committed expenses are generally non-refundable.

If a client cancels a project after work has commenced, the client may be responsible for payment of work completed up to the cancellation date, together with any approved or non-refundable third-party expenses.

5. AI Voice Agents and AI Workflows

AI Voice Agent and AI Workflow services may require configuration, development, API setup, AI platform subscriptions, voice services, automation platforms, testing, and other third-party resources.

Fees associated with work already completed, platform setup, configuration, usage, API consumption, voice minutes, automation services, and third-party charges are generally non-refundable.

Third-party platform fees or usage charges may not be refundable even if the client subsequently cancels the service.

6. SEO, Local SEO, AI SEO and LLM Ranking Services

SEO and AI-search optimization services are ongoing professional services involving strategy, research, content, technical optimization, monitoring, reporting, and implementation.

Payments for SEO services are generally non-refundable once the applicable service period has commenced.

Search engine and AI platform rankings are influenced by factors outside our control. Therefore, dissatisfaction with rankings, traffic, visibility, or search performance does not automatically qualify for a refund.

7. Social Media Marketing

Social media marketing services may involve content planning, creative production, campaign setup, account management, advertising management, scheduling, and other activities.

Once a monthly or campaign service period has started, fees for services already provided or resources already allocated are generally non-refundable.

Advertising budgets paid to third-party platforms are separate from our service fees and are subject to the applicable policies of those platforms.

8. Reel and Video Production

Reel and video production services may require filming, editing, creative preparation, equipment, personnel, studio resources, travel, and other production costs.

Once production activities have started or resources have been booked, payments may be non-refundable.

If a client cancels a shoot after the production date or resources have been confirmed, the client may be responsible for applicable cancellation or committed production costs.

9. Third-Party Costs

Some projects require third-party services, including but not limited to:

• AI platforms
• Voice and telecommunications services
• Cloud hosting
• Domain registration
• Software licenses
• Plugins and extensions
• APIs
• Stock images, music, and video
• Advertising platforms
• Marketing and automation platforms

Third-party charges paid or committed on behalf of the client may be non-refundable and are subject to the respective provider's terms and policies.

10. Client-Caused Delays

Delays caused by the client, including delayed approvals, missing content, unavailable access, incomplete information, or delayed payments, do not automatically entitle the client to a refund.

Project timelines may be adjusted accordingly.

11. Cancellation by Client

Clients may request cancellation by contacting Softdaq Technologies in writing using the contact details provided below.

Cancellation does not automatically result in a refund. Any applicable refund will be determined based on the work completed, resources committed, third-party expenses, and the terms of the applicable proposal, quotation, or service agreement.

12. Cancellation by Softdaq Technologies

Softdaq Technologies may suspend or terminate a service if:

• Payments remain overdue.
• The client materially breaches the applicable agreement.
• The service is being used for unlawful or fraudulent purposes.
• Required information or access is not provided.
• Continuing the service creates legal, security, or operational risks.

Where Softdaq Technologies terminates a service for reasons unrelated to client breach, any potential refund will be considered based on the unused portion of prepaid services, after deducting completed work and applicable non-refundable costs.

13. Non-Refundable Situations

Refunds generally will not be provided for:

• Completed services
• Work already delivered or approved
• Development work already performed
• SEO work already performed
• Marketing services already provided
• AI Voice Agent usage or voice minutes already consumed
• API usage charges already incurred
• Third-party software or platform charges
• Domain registration fees
• Hosting fees
• Advertising spend
• Production costs already incurred
• Client-requested cancellations after work has commenced
• Failure to achieve a particular SEO, AI, marketing, sales, or business result

14. Refund Request Process

To request a refund, the client must contact us in writing and provide:

• Client or company name
• Invoice or payment reference
• Service or project name
• Reason for the refund request
• Relevant supporting information

Each refund request will be reviewed based on the applicable agreement, project status, work completed, and costs incurred.

15. Refund Processing

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider, bank, card issuer, or other financial institution.

Any applicable transaction, processing, or third-party charges may be deducted from the refund where permitted.

16. Disputes

We encourage clients to contact us first so that we can attempt to resolve any billing, service, or refund concern fairly and promptly.

Nothing in this policy limits any rights or remedies available to a client under applicable law.

17. Changes to This Policy

Softdaq Technologies may update this Refund & Cancellation Policy from time to time. The updated version will be published on our website with a revised "Last Updated" date.

18. Contact Us

For refund, cancellation, or payment-related questions, please contact us:

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy and the applicable Terms & Conditions.